{"id":93439,"date":"2023-07-12T14:51:16","date_gmt":"2023-07-12T14:51:16","guid":{"rendered":"https:\/\/online.globalstd.com\/faq\/"},"modified":"2025-10-17T20:38:27","modified_gmt":"2025-10-17T20:38:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/online.globalstd.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"93439\" class=\"elementor elementor-93439 elementor-11511\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d5f94f5 elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d5f94f5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c8dc0c2 elementor-invisible\" data-id=\"c8dc0c2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;edublink--slide-up&quot;,&quot;animation_delay&quot;:150}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48e72be elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"48e72be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Tutorial para tomar un curso online de Global Standards<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb21484 elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-video\" data-id=\"fb21484\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;vimeo&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<iframe class=\"elementor-video-iframe\" allowfullscreen allow=\"clipboard-write\" title=\"vimeo Video Player\" src=\"https:\/\/player.vimeo.com\/video\/235215203?color&amp;autopause=0&amp;loop=0&amp;muted=0&amp;title=1&amp;portrait=1&amp;byline=1#t=\"><\/iframe>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-925925d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"925925d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6ad8b0b\" data-id=\"6ad8b0b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a26d5cf elementor-widget__width-auto elementor-absolute elementor-widget elementor-widget-image\" data-id=\"a26d5cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/devsedu.softatomic.com\/wp-content\/uploads\/2023\/07\/map-shape-1.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11053a9 elementor-widget elementor-widget-heading\" data-id=\"11053a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequent Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84b234e elementor-widget elementor-widget-edublink-accordion\" data-id=\"84b234e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"edublink-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eb-accordion header-default border-default style-default\">\n                            <div class=\"eb-accordion-item default-active elementor-repeater-item-82d2f4d\">\n                    <h5                    class=\"eb-accordion-header default-active\">\n                        Where can I view information on courses purchased before July 14, 2025?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body default-active\">\n                            If you purchased a course before July 14, 2025, you can continue to view your certificates and supporting materials through online2024.globalstd.com.<br><br>\nThis platform will remain available until July 14, 2027, so we recommend downloading and backing up your information before that date.\n<br><br>\nThis change is part of the improvements we've implemented to provide you with a more agile, intuitive, and secure learning experience.\n\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-dfd50be\">\n                    <h5                    class=\"eb-accordion-header\">\n                        What currency can I use to pay?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            Our course prices are listed in US dollars. When you make your payment, the amount will be converted to your country's currency. We also offer PayPal payment options, using the currency selected in your account.                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-17cc1f4\">\n                    <h5                    class=\"eb-accordion-header\">\n                        Do you accept cards from all countries?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            We accept international credit or debit cards (Visa, MasterCard) with a 3-digit security code on the back. Your payment is 100% secure from Mexico.\n\nWe also accept PayPal payments, although processing may take some time.                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-8cc0dfd\">\n                    <h5                    class=\"eb-accordion-header\">\n                        Do you offer group discounts?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            All of our online, virtual, and in-person courses offer discounts, promotions, or special prices. Visit our course catalog on the website to find out which discounts or promotions are currently available for the course you're interested in.                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-a1be747\">\n                    <h5                    class=\"eb-accordion-header\">\n                        Are the course certificates valid internationally?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            All of our certificates are valid internationally, as they meet the requirements established by international certification and accreditation bodies for management systems training. They are also tailored to the needs of clients and organizations in the global context.                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-4153c0d\">\n                    <h5                    class=\"eb-accordion-header\">\n                        How do I obtain the course certificate?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            <p>The course certificate will be issued automatically once the participant has successfully met the approval requirements. It will be available for download in the user profile within the platform.<\/p><p>\u00a0<\/p><p>Important:<\/p><p>Check your profile to ensure that you have entered your first and last name correctly and completely. This information will be used to issue your certificate.<\/p>                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-799937c\">\n                    <h5                    class=\"eb-accordion-header\">\n                        How long is the course certificate valid?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            <p>Course certificates are not valid and are valid indefinitely. However, the requirements and criteria of the schemes or standards on which our courses are based may be modified or updated by the international regulatory certification or accreditation bodies that issue them, so it will be necessary to acquire and update the new competencies.<\/p><p>\u00a0<\/p><p>If this is the case, your certificate may lose recognition by national and international certification bodies for the implementation and auditing of current management systems.<\/p>                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-94b816d\">\n                    <h5                    class=\"eb-accordion-header\">\n                        How do I obtain an invoice or tax receipt?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            When you register for the course, we will request the information required to issue your invoice or tax receipt. Once we confirm receipt of your course payment, we will send the document to the email address you provide within one business day.\n\nImportant: Please verify that the billing information registered when you registered for the course is correct. If you require assistance, please contact us at \n\u00a0<a href=\"mailto:facturacion@globalstd.com\" style=\"color: #0000ff\">facturacion@globalstd.com\u00a0<\/a>                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-8dd1503\">\n                    <h5                    class=\"eb-accordion-header\">\n                        How long is a course?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            Course duration depends on the level and scope of each course (Requirements, Internal Auditor, Lead Auditor, special courses). The number of hours you'll need to complete, pass, and obtain your certificate is described on each course's homepage.                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-d1c14b9\">\n                    <h5                    class=\"eb-accordion-header\">\n                        What are the prerequisites I must meet to take a course?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            This depends on the level and scope of each course. The specific prerequisites that participants must meet or accredit in order to enter, complete, pass, and obtain their certificate are described on the homepage of each course.\n\nIf you believe you do not meet the prerequisites for the course you are interested in, we suggest contacting one of our online representatives to review the best options to meet your training needs.                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-39a1e30\">\n                    <h5                    class=\"eb-accordion-header\">\n                        How much time should I dedicate to studying a course?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            Learn at your own pace; only you define the time you want to invest in your study sessions.\n\nFor our part, we suggest you dedicate approximately four hours a week to ensure you achieve optimal performance and benefit from the course.\n\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-82ec1ce\">\n                    <h5                    class=\"eb-accordion-header\">\n                        How to enter the course?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            <div>\n  <div>\n    <div>\n      <div>\n        <div>Go to:\u00a0<a href=\"https:\/\/online.globalstd.com\/en\/\">online.globalstd.com\/en\/<\/a><\/div>\n        <div>\u00a0<\/div>\n        <div>\n          <p>If you are already a Global Standards online course user, enter your username and password (make sure you typed them correctly) and click Log In. *You can save your password to avoid entering it every time you access your course.<\/p>\n          <p>\u00a0<\/p>\n          <p>If you are not yet a Global Standards online course user, define your username and password, click Register, and fill out the form with the requested information. After this, you will be able to access all your courses whenever you want.<\/p>\n          <p>\u00a0<\/p>\n          <p>Check the validity of your course. If you have not yet completed it and the expiration date has passed, contact us at:  <a href=\"mailto:online@globalstd.com\">online@globalstd.com<\/a> and a representative will inform you of the conditions for access and reactivation.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-39d5db6\">\n                    <h5                    class=\"eb-accordion-header\">\n                        Do I have to finish a course topic once I've started it?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            The course structure and content are flexible and available for you to learn at your own pace. You can start and end your study sessions based on your time. If you're working on an exercise or other study activity, you can leave it pending and pick up where you left off in your next session.\n\nAssessments are the only activities that must be completed once they've started.\n\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-0b84350\">\n                    <h5                    class=\"eb-accordion-header\">\n                        How long do I have to complete the course?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            Each course has a deadline for completion, starting from the date of registration confirmation, which is described on the course homepage. However, you define the time and study times according to your needs. You just need to organize your schedule to complete it within the established period.\n\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-de836e2\">\n                    <h5                    class=\"eb-accordion-header\">\n                        What happens if I don't pass the course?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            \nGlobal Standards Training online courses are designed to ensure you are continuously assessed and acquire the expected skills, so it's not possible to complete a course without passing it.\n\nUpon completion and passing of the course, you'll receive your certificate.                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-5172cdc\">\n                    <h5                    class=\"eb-accordion-header\">\n                        Is my online course still available?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            Each course has a time limit. Entry will be restricted for those who exceed their availability time without completing it. In this case, you must contact a Global Standards Training online representative to review the reactivation conditions.                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-9b714ee\">\n                    <h5                    class=\"eb-accordion-header\">\n                        Can I continue to access courses after completing them?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            \n\nAccess to your completed courses and their information will be available indefinitely. Please note that when a new version of the course you studied is released, the content information will no longer be current, so it may become invalid or obsolete.\n\nCheck our online course catalog for the latest updates.                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-5891e57\">\n                    <h5                    class=\"eb-accordion-header\">\n                        How do I access courses I've already completed?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            \n\nGo to: <a href=\"https:\/\/online.globalstd.com\/en\/\">online.globalstd.com\/en\/<\/a><br><br>\nEnter your username and password (verify they are correct).<br><br>\nClick Log In.<br>\nGo to your home page and select the course you want to review from your list of courses.                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-5d8b945\">\n                    <h5                    class=\"eb-accordion-header\">\n                        The time limit for completing my course has expired and I haven't yet.                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            If you have exceeded the time allowed for completing your course from the date of purchase, you will need to contact us via our website chat or by email: <a href=\"mailto:online@globalstd.com\">online@globalstd.com<\/a> to discuss the conditions for reactivation.                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-b850466\">\n                    <h5                    class=\"eb-accordion-header\">\n                        What should I do if I'm having trouble accessing the course?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            Check your internet connection or contact your service provider if you're experiencing connection issues.<br><br>\nClose your browser if it's frozen or unresponsive, and open a new window. If you still don't receive a response, restart your computer or device.<br><br>\nLog in to the course platform. Check that your username and password are correct.<br><br>\nVerify that the course completion deadline has not expired.<br><br>\nIf you require assistance, contact a Global Standards Training representative online via our website chat or by email: <br>online@globalstd.com\n\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-cf8aafe\">\n                    <h5                    class=\"eb-accordion-header\">\n                        Who can provide me with online support if I need it during the course?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            If you require online support, please contact us through the chat on our website. Just click the access button at the bottom right of your screen within the platform and one of our representatives will respond immediately between 9:00 AM and 6:00 PM (GMT-6). *Outside of these hours, you can leave a message and we will contact you to address your concerns.\n\nYou can also leave your questions or comments in the corresponding section at the end of each course unit. We will respond later or contact you through the email address you have registered.\n<br><br>\nYou can also contact us by email at: <br><br>online@globalstd.com\n\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"eb-accordion-item elementor-repeater-item-1f62f5c\">\n                    <h5                    class=\"eb-accordion-header\">\n                        Is my computer or device compatible with the online course platform?                    <\/h5>                    <div class=\"eb-accordion-content\">\n                        <div class=\"eb-accordion-body\">\n                            The Global Standards Training online platform is compatible with all browsers and operating systems.                        <\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-44b8e0c e-flex e-con-boxed e-con e-parent\" data-id=\"44b8e0c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db524a1 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"db524a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"ri ri-message-3-fill\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99cbbba elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"99cbbba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"color: #395da8;\"><strong><a style=\"color: #395da8;\" href=\"\/cursos?page_id=95\">Send us a message<\/a> <\/strong><\/span> to get more information\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tutorial para tomar un curso online de Global Standards Frequent Questions Where can I view information on courses purchased before July 14, 2025? If you purchased a course before July 14, 2025, you can continue to view your certificates and supporting materials through online2024.globalstd.com. This platform will remain available until July 14, 2027, so we&#8230;<\/p>\n","protected":false},"author":2,"featured_media":66287,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-93439","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Global Standards<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/online.globalstd.com\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Global Standards\" \/>\n<meta property=\"og:description\" content=\"Tutorial para tomar un curso online de Global Standards Frequent Questions Where can I view information on courses purchased before July 14, 2025? If you purchased a course before July 14, 2025, you can continue to view your certificates and supporting materials through online2024.globalstd.com. 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